On Monday, December 14, 2010 I attempted to return some items that I bought at the Middletown, CT location. Everything was still in the original bags and packing material (I had bought some wine glasses). I walked into the store, but was a bit perplexed because I wasn’t sure where to return the items as Dollar Tree doesn’t have a “Customer Service” counter. Maybe that’s because they put no emphasis on Customer Service. I walked up to the only register that was open and told the cashier I needed to return some items, he called for a manager.
I was greeted by Shamar who cited their “return policy” and told me that purchases are final, and that Dollar Tree doesn’t accept returns. WHAT? I asked Shamar to point out the “return policy” that should have been prominently posted per CT Consumer Protection laws, he was unable to do so. Shamar continued to argue with me that the “return policy” is printed on the back of my reciept. Puzzled, I told him that the store cannot create a policy on the return of an item after the transaction has been made. After a 15 minute argument, I finally got my cash back, however I’d like to point out the Consumer Protection laws that are available to those wishing to return items to Dollar Tree.
As long as the store doesn’t have a prominently posted “return policy”, the following applies (via CT Dept of Consumer Protection) :
In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see.
If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale. You are not entitled to a refund on:
- Perishable items, including live plants
- Custom-ordered or custom-made items
- Items that were sold “as is” or as a “final sale”
- Items with no proof of purchase
- Used items
- Items which by law can not be resold, such as mattresses
Stores may charge a “restocking fee,” which covers its cost for returning your unwanted item to its warehouse. If this restocking fee is part of the store’s refund and exchange policy, it must be posted in a conspicuous place for customers to see.
I’ve attempted to contact Dollar Tree CEO, Bob Sasser, and CT Regional Manager, Greg Scherer, but so far have not received a response, I will update this post as soon as I do.